FAQs

Frequently Asked Questions (FAQ)

Fred travels is a premier travel and tourism agency , which offers Car rental services in Mumbai, Delhi, Goa and Chennai. We are growing each day since the past 25 years. We aim to provide a hassle-free, safe, comfortable and luxurious experience to our esteemed clients.

What Services Do We Offer?

We at Fred Travels help you meet your tourism and vehicle needs. We are premier Inbound Handling Agency, providing domestic tours and a Car rental services. We cater to international and domestic clients visiting Mumbai, Delhi, Goa and Chennai.

We are currently serving in Mumbai, Goa, Rest of Maharashtra & North Karnataka. We serve the entire region and the airport area.

Yes, you can book a vehicle with us 24x7 through mails. But as of now, we don’t offer customer support during 12 midnight and 6 am.

If you are interested in booking any of our tours, You may either fill in our enquiry form or send us an email giving us with your details or simply call us on our contact number.

We have an array of vehicles such as Innova, coaches and mini coaches. If you are group of 5-8 people, we suggest a Tempo Traveler, A Mini Coach for 9-15 persons and Large coaches for larger groups. If you need a more luxurious vehicle, we can arrange for

Our Airport Representative will be waiting for you just as you reach the arrival hall at the International airport. While the other passengers will be received by a man with a placard, our representative will receive you privately as he possesses a special pass to so.

‘Airport Passes’ are special passes that enable the beholder to wait for a passenger inside the airport where other passengers are not allowed, unlike domestic airports. And yes! Our representatives carry this authorized this pass, that enables us to give you a warm welcome and assist you for check-in at the airport counters for departures. You can avail such private service at an additional cost.

Yes! We are glad to offer Cruise pick and drop facility. As soon as your cruise reaches the port, you can contact us and get a ride to explore the places you want

Unfortunately no, we do not provide self-driven cars. But you can always book cars with us which are driven by our well trained drivers.

It is very easy, just send us a mail on enquiries@fredtravels.com telling us your requirements and we will suggest the best suited package.

We own an array of vehicles, which includes stunning models across segments such as SUVs, ultra-luxury cars, and sedans. Vehicles other than cars includes Tempo Traveler, Mini Coaches & Large Coaches. The Luxury segment includes Audi, Mercedes and BMWs.

Yes, we are glad to tell you that there is no limit on your rental period, you can book your car for as long as you want. We also undertake annual bookings. The longer the bookings, we may surprise you with amazing deals and offers to make your stay comfortable and economical. Just in case you need a car for more than 90 days, please feel free to call us for special deals.

Peak season refers to the festive time of the year and generally vehicles are in high demand. The prices for the Peak Seasons does not vary and remains constant.

Our drivers are well trained and well-groomed to offer you a pleasant experience. Each of them is appropriately experienced and have extensive navigation knowledge of the city you will explore

The quotations differ according to the customer’s requirements. However, when you are ready to book, please ask for a quotation which will be ‘ALL INCLUSIVE RATES’.

The procedure differs from case-to-case. Yet again, the general steps entail you to get in contact with us and make the necessary payments.

You can check standard tour packages on the website and if you still want a customized tour all you need to do is list down your customised requirements and with the help of our tour expert, design your own tour suiting your specifications and pocket.

You can get in contact with us in such a case.

Our tour regions are limited to Maharashtra, Goa and North Karnataka as mentioned before. We have English speaking guides. We also provide foreign language speaking tourist guides for individuals and groups. You can check the availability of foreign language speaking guides at the time of reservation.

You need to carry your Passport, Visa, PAN card, Aadhar Card ( for Indians).

Yes! Very much, especially if you are an international tourist.

No! Of course, we do have all-inclusive package, but, we can also design a package just as per your requirements. We also offer guides, vehicle only , premium vehicles, airport transport, Meet and Greet service can be booked exclusively too.

Somehow if you need to cancel the reservation?? Don’t worry, we have flexible cancellation Policies. So all you need to do is inform us on call.

Since the important aspect of our business is scheduling, so yes, there is a cost that you need to pay on cancellation. Here are the details:

Category

  • Transportation
  • Hotel Reservation
  • Guide Services
  •  
  •  

Cancellation before

  • 24 hrs.
  • As per Hotel Cancellation Policy
  • 72 hrs.
  • 36 hrs.
  • 24 hrs.

Charges

  • No cancellation charges
  • As per Hotel Cancellation Policy
  • No charges
  • 25% of the amount
  • 50% of the amount

Our payment terms are different for each package.

In such hapless situation, our local officer will assist you with regards to the medical facilities. The charges for the same will have to be borne by you.

You would be happy to know, that in such unfortunate event your maximum liability is zero. We do not hold you accountable for it.